Digital Travel Agency Platform
Marketing site plus a fully digital application flow. Users complete forms and upload documents in one step; submissions are emailed to the agency.
- Client
- Imelda Yayala
- Industry
- Travel, Professional Services
- Services
- Marketing Website, Form System, Email Automation
- Stack
- React, TypeScript, Vite, Node.js, Express, Nodemailer, Formik, Yup, Firebase
- Timeline
- 2024-11 – 2025-01
- Key metrics
- Manual steps removed: PDF ↔ WhatsApp loop
Problem
Manual PDF workflow forced clients to type answers in WhatsApp and staff to re-enter data, slowing intake.
Approach
- Mapped the legacy PDF questions to structured fields.
- Built a responsive, validated form with conditional requirements.
- Implemented file attachments and secure email delivery.
- Kept infra light to meet budget constraints.
Solution
- Online application with document upload and server email handler.
- Validation and dynamic fields reduce incomplete submissions.
- Mobile-first UX to match real usage context.
Outcomes
- Single-step submission replaces PDF and messaging back-and-forth.
- Operational bottlenecks removed; faster review cycle.
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